Legal

Refund Policy

Last updated: 30 July 2026

1. Who processes your payment

All purchases of Elaan subscriptions are processed by Paddle (Paddle.com Market Ltd and its affiliates) as Merchant of Record — Paddle is the seller on your invoice and its buyer terms apply alongside this policy.

2. 14-day refund on first purchase

If Elaan isn't right for you, contact us within 14 days of your first paid purchase and we will refund it in full — no questions asked.

3. Renewals

Subscriptions renew automatically. If a renewal was charged and you did not intend to continue, contact us within 14 days of the renewal and we will refund that renewal, provided the Service has not been materially used in the new period.

4. Cancelling

You can cancel any time from the console's Billing page ("Manage billing"), which opens your Paddle customer portal. Cancellation takes effect at the end of the paid period: you keep full access until then, and are not charged again. Outside the windows above we do not refund partial unused periods.

5. Plan changes

Upgrades and downgrades are prorated automatically at the moment of change — an upgrade charges only the difference for the remainder of the period, and a downgrade credits the difference against future bills, so no refund is needed for plan changes.

6. How to request a refund

Email support@elaan.io from your account email with your invoice number (it's on the Paddle receipt), or reply to your Paddle receipt email. Refunds are issued by Paddle to the original payment method, normally within 5–10 business days.

7. Exceptions

We may decline refunds where we see abuse of this policy (for example repeated purchase-and-refund cycles) and where mandatory consumer law provides otherwise, that law prevails.